Refund policy

Returns & Refunds

At CarDroi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. Please read the terms below carefully to understand your rights and our procedures.

Important: Unlike some countries, the United States does not have a statutory cooling-off period or mandatory withdrawal right for online purchases. The return window and conditions described in this policy are CarDroi's own customer-friendly terms.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund, provided the items meet the conditions outlined below. The 30-day period begins on the day you (or a third party you designate, other than the carrier) receive the goods.

To be eligible for a return, items must be:

  • Unused, unworn, and in the same condition as received
  • In the original packaging with all tags, labels, and accessories intact
  • Free from any signs of installation, wear, damage, or modification
  • Accompanied by proof of purchase (order confirmation or receipt)

How to Initiate a Return

To start a return, please contact us before sending anything back. We will provide you with instructions and, where applicable, a return authorization:

Email: contact@cardroi.shop
Phone: 9834552441

In your message, please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Whether you prefer a refund or an exchange

Once your return is authorized, please ship the item(s) to:

CarDroi Returns
156 Waco St
Colorado City, TX 79512
United States

Return Shipping Costs

For standard returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as CarDroi cannot be held responsible for items lost or damaged in transit back to us.

For defective, damaged, or incorrect items (see below), CarDroi will cover the cost of return shipping.

Refund Method & Timing

Once we receive and inspect your returned item(s), we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days. The exact timing depends on your card issuer or financial institution.

Please note:

  • Original shipping costs (if any were charged) are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.)
  • We do not refund return shipping costs for standard returns

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact your bank or credit card company, then reach out to us at contact@cardroi.shop.

Exchanges

We are happy to facilitate exchanges for a different size, color, or alternative product, subject to availability. To request an exchange, please contact us at contact@cardroi.shop or call 9834552441 with your order number and the item you would like to receive instead.

Exchanges follow the same eligibility criteria as returns. If the replacement item has a different price, we will either refund the difference or request additional payment before dispatch.

Non-Returnable Items

Certain items cannot be returned for health, safety, or hygiene reasons, or due to their nature. Non-returnable items include (but are not limited to):

  • Items marked as final sale, clearance, or non-returnable at the time of purchase
  • Opened or used consumables, liquids, or personal care products
  • Custom-made, personalized, or made-to-order items
  • Downloadable software or digital products
  • Gift cards

If you have questions about whether a specific item is returnable, please contact us before purchasing.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at contact@cardroi.shop or 9834552441. We will make it right at no cost to you.

We may ask you to provide:

  • Photos of the damaged or incorrect item and its packaging
  • A description of the defect or the discrepancy
  • Your order number

Once we verify the issue, we will:

  • Send a replacement item at no charge, or
  • Issue a full refund, including original shipping costs (if any)
  • Provide a prepaid return label or reimburse your return shipping costs

You will not be responsible for return shipping costs for items that arrive damaged, defective, or incorrect due to our error.

Order Cancellation

You may cancel your order free of charge if it has not yet been dispatched. To cancel, contact us as soon as possible at contact@cardroi.shop or 9834552441 with your order number.

If your order has already shipped, you will need to follow the standard return process once you receive the item(s). Refunds for canceled orders are processed within 5–10 business days to your original payment method.

Late or Missing Refunds

If you have not received your refund within the timeframe described above:

  • Check your bank or credit card account again—processing times vary by institution
  • Contact your card issuer; there is often a delay before a refund is posted
  • Contact your bank—refunds can take additional processing time depending on the financial institution
  • If you have done all of the above and still have not received your refund, please contact us at contact@cardroi.shop

Restocking Fees

CarDroi does not currently charge restocking fees for eligible returns, except where an item is returned in unsellable condition due to customer damage or misuse. In such cases, we reserve the right to issue a partial refund or decline the return.

Contact Us

If you have any questions about our Return & Refund Policy, or need assistance with a return, exchange, or refund, please reach out:

CarDroi
156 Waco St
Colorado City, TX 79512
United States

Email: contact@cardroi.shop
Phone: 9834552441

We are here to help and will respond to all inquiries as quickly as possible.