Shipping policy

Shipping Destinations

CarDroi currently ships to addresses within the United States and select international destinations. All orders are shipped from our facility located at 156 Waco St, Colorado City, TX 79512, United States. During checkout, you will be able to confirm whether we ship to your specific location. If you have questions about shipping availability to your country or region, please contact us at contact@cardroi.shop or call 9834552441 before placing your order.

Shipping Costs and Free Shipping

We are pleased to offer free standard shipping on all domestic orders within the United States. There are no minimum purchase requirements — every order ships free to U.S. addresses. For international orders, shipping costs will be calculated at checkout based on your destination and the weight and dimensions of your package. All shipping charges are displayed before you complete your purchase, so there are no surprises.

Processing and Handling Time

All orders are processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays and weekends. During peak shopping seasons, promotional periods, or times of high order volume, processing time may be slightly longer. Once your order has been processed and shipped, you will receive a shipment confirmation email with tracking information.

Please ensure that your shipping address is accurate and complete at the time of purchase. We cannot be held responsible for delays or non-delivery caused by incomplete or incorrect shipping information provided by the customer.

Delivery Estimates

Estimated delivery times begin after your order has been processed and shipped from our facility. The following delivery windows are estimates and may vary based on carrier performance, weather conditions, or other unforeseen circumstances:

  • United States (Domestic): 3–5 working days from shipment
  • International: 7–15 business days from shipment, depending on destination and customs processing

These timeframes are estimates only and are not guaranteed. CarDroi is not responsible for delays caused by shipping carriers, customs clearance, weather events, natural disasters, or other circumstances beyond our reasonable control. If you need your order by a specific date, we recommend placing your order well in advance and contacting us to confirm feasibility.

Shipping Carriers and Tracking

We work with trusted national and international shipping carriers to ensure safe and timely delivery of your order. Common carriers include USPS, UPS, FedEx, and other regional or international providers depending on your location.

Once your order ships, you will receive an email confirmation containing your tracking number and a link to track your package online. Tracking information is typically updated within 24–48 hours after shipment. You can use this tracking number to monitor the progress of your delivery. If you do not receive a tracking email within three business days of placing your order, please check your spam or junk folder, or contact us at contact@cardroi.shop.

Split Shipments

In some cases, items in a single order may be shipped separately if they are stored in different warehouse locations or if certain items are temporarily out of stock. If your order is split into multiple shipments, you will receive separate tracking numbers for each package. There is no additional charge for split shipments on domestic U.S. orders where shipping is free. You will be notified by email when each portion of your order ships.

Delayed, Lost, or Undelivered Packages

While rare, packages may occasionally be delayed due to carrier issues, weather, incorrect addresses, or other factors. If your order has not arrived within the estimated delivery window, please take the following steps:

  • Check the tracking information provided in your shipment confirmation email to see the current status and location of your package.
  • Contact the shipping carrier directly using your tracking number to inquire about the delay or request an investigation.
  • If the carrier cannot resolve the issue or if the package is marked as lost, contact CarDroi at contact@cardroi.shop or 9834552441. We will work with you and the carrier to locate your package or arrange a replacement or refund as appropriate.

CarDroi is not responsible for delivery delays or losses caused by incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, refusal of delivery, or failure to retrieve from a carrier facility, you may be responsible for additional shipping charges to re-send the order.

Damaged or Defective Items

We take great care in packaging all orders to ensure they arrive safely. However, if your order arrives damaged or defective, please contact us within 48 hours of delivery. Email contact@cardroi.shop with your order number, a description of the damage, and clear photographs showing both the damaged item and the packaging. We will review your claim promptly and, if approved, offer a replacement, refund, or other resolution as appropriate. Claims submitted after 48 hours may not be eligible for resolution.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information at checkout. This includes recipient name, street address, apartment or suite number (if applicable), city, state, and ZIP code. CarDroi is not responsible for orders that are delayed, returned, or lost due to incorrect, incomplete, or undeliverable addresses provided by the customer.

If you realize you have entered an incorrect address after placing your order, contact us immediately at contact@cardroi.shop or 9834552441. We will attempt to update the shipping address if the order has not yet been shipped. Once a package is in transit, we may not be able to change the destination. Address corrections requested after shipment may require the package to be returned and re-shipped at the customer's expense.

International Shipping, Customs, Duties, and Taxes

CarDroi ships to select international destinations. International customers are responsible for all applicable import duties, taxes, customs fees, and brokerage charges imposed by their country. These charges are determined by your local customs authority and are not included in the purchase price or shipping cost shown at checkout. CarDroi has no control over these fees and cannot predict their amount. Please contact your local customs office for information about potential charges before placing an international order.

International shipments may be subject to customs inspections and clearance procedures, which can result in delays beyond our estimated delivery times. CarDroi is not responsible for delays caused by customs processing. Customers are responsible for complying with all import regulations and restrictions in their country. If a package is refused, abandoned, or returned due to unpaid customs fees or import restrictions, you will not receive a refund for the original shipping cost, and a restocking fee may apply.

Delivery times for international orders are estimates and may vary significantly based on destination, carrier, and customs clearance times.

Refused or Unclaimed Packages

If you refuse delivery of a package or fail to claim it from a carrier facility within the allotted holding period, the package will be returned to CarDroi. Depending on the circumstances, you may be eligible for a refund of the product cost, minus the original shipping charges (if any) and any applicable restocking fee. We reserve the right to deduct return shipping costs from your refund if the refusal was not due to an error on our part.

Changes to Your Shipping Address or Order

If you need to change your shipping address or cancel your order, contact us immediately at contact@cardroi.shop or 9834552441. We will do our best to accommodate your request if your order has not yet been processed or shipped. Once an order is in transit, we may not be able to modify the delivery address or cancel the shipment. In such cases, you may need to wait for delivery or return, and you may be responsible for any associated costs.

Contact Us with Shipping Questions

If you have questions about your shipment, need assistance tracking your order, or encounter any shipping-related issues, please contact CarDroi:

  • Email: contact@cardroi.shop
  • Phone: 9834552441
  • Mailing Address: 156 Waco St, Colorado City, TX 79512, United States

Our customer service team is here to help resolve any shipping concerns and ensure you have a smooth delivery experience.

Changes to This Shipping Policy

CarDroi reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and placement of orders after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about our shipping practices.